Return Policy
Introduction
At Prime Bazzar, we are committed to ensuring a smooth shopping experience for our customers. If you are not completely satisfied with your purchase, our return policy provides a convenient process to return eligible items.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (order number, receipt) must be provided.
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized products.
- Items that show signs of use, damage, or improper handling.
- Clearance or final sale items.
Return Process
- Submit a Request: Contact our customer support at returns@primebazzar.com with your order details.
- Approval & Return Instructions: Once your return is approved, we will provide return instructions.
- Shipping the Item: Customers are responsible for return shipping costs unless the return is due to our error.
- Processing the Return: Once the item is received and inspected, we will initiate the refund or exchange as per your request.
Refund or Exchange
- Refunds: Approved refunds will be issued to the original payment method within 5-7 business days after the return is processed.
- Exchanges: If you prefer an exchange, we will send a replacement item once the returned item has been received and inspected.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 7 days of delivery with photos of the issue, and we will arrange for a replacement or refund.
Contact Us
If you have any questions regarding our Return Policy, please reach out to us at:
- Company Name: Prime Bazzar
- Office Mailing Address: 10114 Clearwick Street, Houston, TX 77034
- Warehouse Business Address: 11665 Fuqua Street, E503, Houston, TX 77034
- Phone: 832-614-3301
- Email: info@primebazzar.com